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FAQs

We’re a tight-knit collective of creatives, strategists, and marketers who thrive on collaboration and innovation. Our mission – to craft custom brand experiences that captivate, connect, and convert. From high-end photoshoots to multi-platform marketing strategies, we bring your vision to life with precision and flair.

What marketing services does The Brandelier offer?

The Brandelier specialises in a wide range of professional marketing services including email marketing, website design and development, systems setup, branding and print design, social media management and content creation, photography, and creative direction. Our tailored digital marketing solutions help businesses grow their online presence and boost brand awareness.

Do you offer custom packages or retainers?

Our pricing depends on the scope and complexity of each project or ongoing retainer. We provide transparent quotes upfront and offer flexible payment options, including three-month payment plans, designed to fit small business budgets. We notify clients in advance of any price changes or increases.

What is your refund and cancellation policy for digital marketing services?

Due to the customised and digital nature of our marketing services, all sales are final once work has commenced. Refunds or exchanges are not available. If you experience issues accessing your digital content or deliverables, please contact us within five days for prompt support.

How many revisions are included in your marketing projects?

The number of revisions is clearly defined in your service agreement. Our marketing and creative projects include a set number of revisions to ensure your satisfaction. Additional revisions outside the agreed scope may be charged at our hourly rate.

What happens if project timelines are affected by unforeseen circumstances?

The Brandelier is not liable for delays caused by force majeure events such as natural disasters, illness, technical failures, or other circumstances beyond our control. We communicate any changes promptly and work to minimise the impact on your project schedule.

Who owns the intellectual property rights to my marketing materials?

All original marketing concepts, designs, and content remain the property of The Brandelier until full payment is received. Upon final payment, clients receive the appropriate usage rights as outlined in the contract. Resale or transfer of our marketing materials without written permission is prohibited.

How many revisions are included in your marketing projects?

The number of revisions is clearly defined in your service agreement. Our marketing and creative projects include a set number of revisions to ensure your satisfaction. Additional revisions outside the agreed scope may be charged at our hourly rate.

What happens if project timelines are affected by unforeseen circumstances?

The Brandelier is not liable for delays caused by force majeure events such as natural disasters, illness, technical failures, or other circumstances beyond our control. We communicate any changes promptly and work to minimise the impact on your project schedule.

Who owns the intellectual property rights to my marketing materials?

All original marketing concepts, designs, and content remain the property of The Brandelier until full payment is received. Upon final payment, clients receive the appropriate usage rights as outlined in the contract. Resale or transfer of our marketing materials without written permission is prohibited.

How do third-party software and platform disruptions affect your services?

Our marketing services often use third-party tools such as Klaviyo, Canva, and Squarespace. The Brandelier is not responsible for service interruptions, limitations, or changes by these external providers. Clients must maintain their own subscriptions and access to these platforms.

Can marketing services and digital products be transferred or resold?

All marketing services and digital products from The Brandelier are licensed for use solely by the original client. Unauthorized resale, transfer, or repurposing is strictly forbidden without prior written consent.

Do you offer ongoing marketing support and maintenance retainers?

Yes, The Brandelier provides customised ongoing support packages and retainers tailored to your business needs. These ensure continuous optimisation and regular updates for your marketing campaigns and digital assets.

How do I get started with The Brandelier marketing agency?

Getting started is simple. Contact us via our website or email to arrange a free consultation. We’ll discuss your business goals and challenges, then provide a tailored marketing strategy and quote. Once agreed, we’ll formalise everything in a clear contract.

How do I know which marketing service is right for my business?

Every business has unique marketing needs. We recommend an initial consultation to evaluate your current marketing efforts, goals, and budget. Based on this, we advise on the most effective marketing services or packages for your growth.

Do you offer custom marketing packages and retainers?

Absolutely. We specialise in creating bespoke marketing packages and flexible retainer agreements to suit your specific business needs and budget, whether you require ongoing digital marketing or one-off projects.

What if I already have branding or a website?

We can enhance your existing branding and website by updating designs, improving functionality, or expanding marketing efforts to align with your business growth and target audience.

How long does a typical marketing project take?

Project timelines vary depending on complexity. Smaller projects generally take 4–6 weeks, while larger campaigns or website developments may take several months. We provide estimated timelines upfront and keep you updated throughout the process.

Are payment plans available for smaller marketing budgets?

Yes, The Brandelier offers flexible payment plans and instalment options to help businesses with smaller budgets access high-quality marketing services without financial strain.